CTA’s responsibility in relation to lost or damaged luggage is limited by the Warsaw/Hague Protocol.  This protocol states that the maximum responsibility of the carrier is for the checked in weight as stated on the ticket. 

Passengers should try not to take luggage that looks similar to theirs from the baggage carousel.  Should you be unable to retrieve your luggage from the carousel, show your ticket with the baggage tags to the personnel at the lost luggage desk and describe the type, brand, colour and contents of the lost item.  For luggage which is damaged in transit a Baggage Damage Report should be prepared after landing and before clearing customs. 

Retain the Baggage Damage Report, the baggage tags and the flight ticket.  No procedures can be entered into without the Baggage Damage Report.  Belongings inside the lost luggage item(s) should be written down and presented along with the baggage tags and the flight ticket.  Any restricted items that may be damaged or lost are the sole responsibility of the passenger. 
The value of lost or damaged luggage is fixed by the Company except in cases where this cannot be done in which instance the IATA will apply the lost and damaged baggage regulations.
If your luggage cannot be found within 15 days, please apply to the nearest CTA office or to the Central Lost Property Centre with your lost baggage  form, original flight ticket, baggage tag(s), excess baggage receipt (if applicable) and your identity documents.

CTA’s lost and damaged property services TRNC:

Ercan Airport:
Tel: + 90 392 2314780
Fax: + 90 392 2314092
E-mail: lostbaggage@kthy.aero

CTA’s lost and damaged property services Turkey :

Istanbul, Ataturk Airport Tel: (0212) 4653594

Ankara, Esenboga Airport, Tel: (0312) 3980313

Adana, Sakir Pasa Airport, Tel: (0322) 4357777 (Havas)

Antalya, Antalya Airport, Tel: (0242) 3303478/74

Dalaman, Dalaman Airport, Tel: (252) 7925183 – ext 261

Izmir, Adnan Menderes Airport, Tel: (0232) 2742053

CTA’s lost and damaged property services UK:

Stansted, Servisair, Tel:+44 01279664135, fax:+44 01279 664135

Heathrow, Swissport, Tel: +44 01279664135

Manchester,Sevisair, Tel:+44 0161 4892103, fax:+44 01614892435

Glasgow, Servisair, Tel: +44 0870 040008, fax:+4401418899677, ext 7699

Gatwick, Aviance, Tel: +44 01293508377, fax: +44 01293507163