Passenger Services
Passenger Services Reservation & Ticketing Information
Reservation & Ticketing Information
If you are to spend more than seventy-two hours at your destination, please
reconfirm your upcoming flight. Do not forget to give us your phone number
so that we can contact you in the event of a change in flight times or a cancellation.
Those who are students or who are undergoing military service at the time of
travel should provide documentation to that effect during the ticketing process.
Infants (0 – 2 years of age) should have documentation stating their age.
Changes in reservations between Turkey and Cyprus
- There is no charge for changes to reservations effected 24 hours or more prior to the flight.
- Changes to reservations within 24 hours of flight time will be charged at 15 YTL per change.
- A charge of 25 YTL will be payable by no-show passengers wishing to change their reservations.
Refunds
- If a passenger cancels a flight 24 hours or more before the flight time, 70% of the ticket price is refundable.
- If a passenger fails to show up for a flight, 30% of the ticket price is refundable.
Changes in reservations between the UK and Turkey and Cyprus
- No charge is levied for changes effected 72 hours or more before a flight.
- Changes effected within 72 hours of a flight will be charged at 30 Euros or 30 GBP.
- No- show passengers will be charged 50 Euros or 50 GBP for changes to reservations.
Refunds
- Flights cancelled 24 hours or more before the flight time can be refunded at 70% of the ticket price.
- Cancellations affected within 24 hours of the flight time and no-show passengers can be refunded at 30% of the ticket price.
Regulations applicable to refunds
- No refunds are payable for FTN class prices.
- New reservations with a new class of price will have that new class’s price applied.
- No-show is defined as a passenger not turning up for any reservation for any flight.




